FAQ

1. What can I report through this platform?

You can submit complaints, suggestions, compliments, or request clarifications related to water, sanitation, and waste services.

2. Do I need to register to submit a request?

In some cases, you may submit your request anonymously. However, to track the status of your submission and receive a response, you need to provide your contact details.

3. How can I track the progress of my complaint or suggestion?

After submitting the form, you will receive a reference code or an email notification. With this code, you can check the status of your request directly on the platform.

4. What is the response time for submissions?

The response time may vary depending on the complexity of the situation:

Urgent complaints (e.g., water leaks, sanitation problems) → x days.
Other requests → x days.

5. Can I upload documents or photos?

Yes. The platform allows you to attach files (photos, documents, short videos) that help describe the situation more clearly.

6. Is my personal information confidential?

Yes. Your data is handled securely and confidentially, in accordance with current data protection legislation.

7. Can I submit a suggestion without it being considered a complaint?

Of course! This space is not only for reporting problems but also for highlighting good practices and sharing improvement ideas.

8. How can I contact the services directly?

In addition to the platform, you can use the usual channels:

Support line: [contact number]
In-person service: [address and opening hours]
Email: [contact address]

FAQ